FAQ

Orders/Shipping

01

Has my order been sent yet ?

You will receive a shipping confirmation after we've finished processing your order, which usually takes about 1-2 working days. Some orders may take longer to process, do bear with us and rest assured we are processing it accordingly.

 

02

Can I track my order ?

You will be provided a tracking number for your parcel and a link to track your shipment in your shipping confirmation email.

 

03

Part of my order is missing

We're sorry! Please let us know the details by contacting us.

 

04

You’ve sent me the wrong items

We're sorry! Please let us know the details by contacting us.

 

05

Delivery - How much is it and how long does it take?

Delivery cost is automatically calculated as you list your full address at the checkout page and proceed to the shipping details page. Delivery through a courier will take a day after it is being picked up by them. However, if you are living in a rural area that is too far from the delivery centre, it may incur an extra day delay.

 

06

Which methods of payment can I use?

As of now, we currently accept online banking payment with iPay88 - which supports local major online banking platforms such as Maybank2u, CIMB Clicks, Hong Leong Connect, etc. We are looking to include more payment options soon such as accepting Visa and Mastercard.

 

07

Is it safe to order online at your site?

We do not store any of your credit card or online banking login details - ever. Therefore, your payment transaction will only be processed by iPay88 Payment Gateway with 256-bit SSL Encryption security protection - the safest security protection available digitally in Malaysia.

 

08

Do you ship internationally?

 We do accept international orders by contacting us. Do hit us up with an a query and we shall quote you the shipping rates to your destination. For all international orders (outside of Malaysia), we only accept PayPal payment. An invoice will be issued to you through PayPal once we finalize all details.

 

 

General Product Enquiries

01

I’ve found the items that I want but the size I want is not listed.

We only list our stocks that are available with us to be ready to be shipped to you once your order is being processed (unless notified of a waiting period/pre-order for the particular product. If you're looking for a specific size of any of our products, please submit a query at our contact form here.

 

02

Are your products authentic?

We understand that your concern of purchasing a fake, replica, or factory direct products. Be rest assured that our collections are only legitimately sourced from retailers renowned worldwide and only provide authentic products.

 

03

How can I really be sure that they are authentic?

If you do need verification on the products that you are purchasing is legitimate, contact us to request for pictures of the specific item that you're looking to purchase and we'll be happy to help.

 

 

Shoe Boxes

01

How durable are they?​

We've also personally used a few boxes on our own and we love how beautiful they are to be able to show its contents. However, do note that they're made of acrylic sheet, which means they are strongly recommended to be handle with care. Foul use will of course, damage the box.

 

02

Can they fit my shoes?

For maximum size that the shoe box is able to fit in, please refer to the product page description, depending on your sneaker brand.

 

03

How high up can they be stacked?

 Physics may play a huge role - gravity. We've tested to stack 10 boxes of a tower of them and they hold up perfectly. However, due to gravity, it is at your own risk on stacking them up as high as you wish.

 

04

Why is Lucid so expensive?

 Acrylic sheet material costs higher compared to PVC/plastic material. However, we still use the acrylic sheet to make Lucid because of its transparency that enables us to boast the contents inside.

 

Unlike PVC/plastic, we admit that it's cheap but it does not give an exquisite display to sneakers or the contents that is stored inside. Thus, Lucid is able to fulfill that and it is best used for storage and display, whether if it is at home or events.